Privacy policy

Privacy Policy

FlyPack Pro operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FlyPack Pro is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

👤 1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. Personal information does not include anonymous or de-identified data. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact Details: Your name, address, billing address, shipping address, phone number, and email address.
  • Financial Information: Credit card, debit card, financial account numbers, transaction details, form of payment, and payment confirmation details.
  • Account Information: Your username, password, security questions, and saved settings/preferences.
  • Transaction Information: Items you view, place in your cart, add to your wishlist, or purchase, return, exchange, or cancel.
  • Communications: Any information you include when sending a customer support inquiry or corresponding with us.
  • Device & Usage Information: Your IP address, device type, browser settings, network connection, unique identifiers, and tracking data regarding how and when you navigate the Services.

📥 2. Personal Information Sources

We collect personal information from the following sources:

  • Directly From You: When you create an account, complete a purchase, or communicate directly with us.
  • Automatically Through Cookies: Collected via your device when you browse our website through the use of tracking technologies, including the Google Ads Pixel and Google Analytics.
  • Third Parties & Service Providers: From vendors who process data or enable store operations on our behalf.

⚙️ 3. How We Use Your Personal Information

We process your personal information for the following legitimate business purposes:

  • Providing the Services: To perform our contract with you, process payments, fulfill and ship your orders, and facilitate returns or exchanges.
  • Marketing and Advertising: To show you targeted online advertisements on other websites based on your browsing activity, or to send promotional email campaigns. You can opt out of marketing emails at any time via the "unsubscribe" link.
  • Security and Fraud Prevention: To authenticate accounts, secure payment gateways, and detect or investigate fraudulent or malicious activity.
  • Customer Support: To respond to your inquiries and maintain a reliable business relationship with you.
  • Legal Compliance: To comply with applicable statutory obligations, respond to valid legal processes, or enforce our terms and policies.

🤝 4. How We Disclose Personal Information

We may disclose your personal information to third parties in the following scenarios:

  • Service Providers: With Shopify, payment gateways, data analytics providers, customer support software, and fulfillment/shipping couriers.
  • Marketing Partners: With business and marketing partners to support personalized advertising on third-party services based on your online activity.
  • Corporate Obligations: In connection with a corporate transaction (such as a merger), to comply with legal warrants, or to defend the rights and safety of our users.

🏬 5. Relationship with Shopify

The Services are hosted by Shopify, which processes personal information about your access to and use of the Services to provide and improve the e-commerce platform. Information you submit will be transmitted to and shared with Shopify and may be stored outside your country of residence.

We utilize certain Shopify enhanced features to protect and grow our business. Shopify may make use of personal information collected about your interactions with our store, along with other merchants, to provide these features. For a detailed breakdown of how Shopify handles this data, you can visit the Shopify Consumer Privacy Policy and exercise platform rights at the Shopify Privacy Portal.

🛡️ 6. Security, Retention, and International Transfers

  • Security: While we employ SSL encryption to protect your data, no security measures are perfect. Any information sent to us via unsecured channels is done at your own risk.
  • Retention: We retain your data only as long as necessary to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.
  • International Transfers: We may transfer, store, and process your personal information outside the country you live in. If we transfer data out of the UK or EEA, we rely on recognized statutory transfer mechanisms like the standard contractual clauses unless the destination country has been determined to provide an adequate level of data protection.

🇬🇧 7. Your Rights and Choices (UK & EEA Residents)

If you reside in the United Kingdom or European Economic Area, you have specific rights under the UK GDPR and data protection laws:

  • Right to Access, Correct, or Delete: You have the right to request access to, correction of, or erasure of the personal information we hold about you.
  • Portability: You have the right to request a copy of your personal data in a structured, machine-readable format.
  • Objection or Restriction: You may ask us to stop or restrict our processing of personal data for specific marketing or analytical purposes.
  • Withdrawal of Consent: Where processing relies on your consent, you have the right to withdraw it at any time.

To exercise any of these statutory rights, please contact our data controller desk using the information provided below. We will verify your identity before processing the request. If you are unsatisfied with our handling, you have the right to lodge a complaint with your local data protection authority (such as the Information Commissioner's Office (ICO) in the UK).

📞 8. Contact Information

For the purpose of applicable data protection laws, we are the data controller of your personal information. Should you have questions about our privacy practices, or if you would like to exercise your rights, please contact us:

  • Brand Name: FlyPack Pro
  • Data Controller Entity: Luminat Learning Ltd.
  • Registered Company Number (CRN): 16700334
  • Compliance Email: support@flypackpro.co.uk
  • Business Address: 19 Pine Close, Epsom, Surrey.
  • Business Phone Number: +447732509466 (Monday-Friday 10AM-12PM)